Returns, Refunds & Order Issues

We want order issues handled clearly and through the correct supplier channel.

Before sending a return

Contact us first. Because our catalog is supplier-fulfilled, return eligibility, the authorized return address and any product-specific restrictions can differ by supplier and item. An item sent to an unapproved address can delay or prevent processing.

Damaged, incorrect or defective items

Email Customercare@mamas-market.com with your order number and clear photos of the item and packaging. We will review the issue and provide the applicable resolution path.

Change-of-mind returns

Eligibility depends on the product and supplier return terms. Hygiene-sensitive, personal-care, opened consumable, certain baby-care and other restricted items may have additional limitations. Contact us before returning anything so we can confirm the applicable terms for your order.

Refund timing

When a refund is approved, processing time can depend on the supplier review and the payment provider. Your bank or card issuer can require additional time after a refund is issued.